We have a requirement where we want to show zendesk tickets updated with the data from PostgreSQL database , We are using Python as the scripting language and planning to use this API "http://docs.facetoe.com.au/zenpy.html" for this.
The idea is to help the service team to gather and see all the information in the Zendesk itself.There are additional data in the database which we want to show it in the tickets either as comments or a table structure with the details from other tickets which is raised by this user(We are taking the email address of the user for this).
There is no application at our DWH, So mostly google reference shows the integration between zendesk and some other applications and not much references about updating the tickets from the database via Python or other scripting languages.
So is it possible to pass the data from our DWH to be appeared in the zendesk tickets?
Can anyone helps/suggest me on how to achieve/start on this.
It is possible to update tickets from anywhere using python and some codding.
Your problem can be solved in different ways.
The first one, a little simpler:
You make a simple python app and launch it with cron. App architecture will be like this:
Main process periodically track new tickets in Zendesk using search request. If relevant to database ticket is found (you need some metrics to understand is it relevant ticket) you main process makes a post via ticket.update with information from database. And make a special tag on ticket, to understand that it was already updated.
This is easy to write, but if you database data will be updated it will not be updated in ticket.
The second option is to make private app on zendesk side with backend on you side.
So in this case when your staff member opens some ticket app will request backend to display current data from database, relevant to this ticket. In this case you will see actual information everytime, but will get some database requests on every ticket open case.
To make first script you will need:
zenpy, sqlalchemy and 1-2 days codding.
To make second option you will need:
zenpy, sqlalchemy, flask, front-end interface.
Related
Just a heads up, I am new to using web frameworks. My only experience so far comes from completing the VSCode, Django and Mozilla MDN tutorials. But I'm making my way through these along with my own project.
I'm creating a web app that has an "official" database table that all website/app users can view. But, I want to be able to let them add their own data entries to the table, which only they can view and edit. And would be able to grant other users/friends access to their created data entries, to expand the total number of entries made available. Without making everyone using the site having to work out which data entries are the "official" and which are user created.
Hopefully a better way of understanding what I'm planning
So, what would be the best method for setting up user accounts to have access to the main database table and their own data set, which they can grant access for others to view?
Would this mean creating a table for each user, and if so how can this be set up automatically upon account creation?
I've read that creating a new table in the database can be cumbersome later on if lots of accounts with their own tables of data are created.
I've looked through the Django documentation, but it seems to be more focussed on user account creation and authorisation. And regarding databases, I can't find any questions/posts that relate to what I'm trying to make. Especially with creating a personal list of data entries for each user upon account creation.
Thank you, for taking the time to read this, even if you don't have an answer!
I'm learning Django and to practice I'm currently developing a clone page of YTS, it's a movie torrents repository*.
As of right now, I scrapped all the movies in the website and have them on a single db table called Movie with all the basic information of each movie (I'm planning on adding one more for Genre).
Every few days YTS will post new movies and I want my clone-web to automatically add them to the database. I'm currently stuck on deciding how to do this:
I was planning on comparing the movie id of the last movie in my db against the last movie in the YTS db each time the user enters the website, but that'd mean make a request to YTS every time my page loads, it'd also mean some very slow code should be executed inside my index() views method.
Another strategy would be to query the last time my db was updated (new entries were introduced) and if it's let's say bigger than a day then request new movies to YTS. Problem with this is I don't seem to find any method to query the time of last db updates. Does it even exist such method?
I could also set a cron job to update the information but I'm having problems to make changes from a separated Python function (I import django.db and such but the interpreter refuses to execute django db instructions).
So, all in all, what's the best strategy to update my database from a third party service/website without bothering the user with loading times? How do you set such updates in non-intrusive way to the user? How do you generally do it?
* I know a torrents website borders the illegal and I'm not intended, in any way, to make my project available to the public
I think you should choose definetely the third alternative, a cron job to update the database regularly seems the best option.
You don' t need to use a seperate python function, you can schedule a task with celery, which can be easily integrated with django using django-celery
The simplest way would be to write a custom management command and run it periodically from a cron job.
I have a method to load all ideas from database. There are few comments on each idea.
I have store users id who commented on ideas, in respective table.
I have a web service which contains all the data related to user id
When i load a page, it took time to fetch information for all users using web service.
I want to use databse caching to store that web service response and use that later on.
How to achieve this, to reduce page load timing?
when should i store that web service response in cache table?
The Django documentation on the cache framework is pretty easy to follow and will show you exactly how to set up a database cache for pages and other things in your views, including for how long you'd like the cache to exist, TIMEOUT, as well as other arguments a cache can take.
Another way to speed up accessing your DB information is to take advantage of CONN_MAX_AGE for your database in your settings.py, who's time can be dependent on how often the database needs to be accessed or how much traffic the site gets (as an example). This is basically letting your DB connection know how long to stay open, and can be found in the settings documentation.
You can store information in a cache when something on the site occurs (such as a new comment) or when that particular request is made for a particular page. It can be entirely up to the needs of your project.
Is it possible to make changes to an existing page in Trac via a plugin?
(I am not talking about the wiki, but the ticket system).
I am trying to make a plugin that uses the View Tickets -> Custom Query view and gets the tickets from the resulting table of tickets. The goal is to use these tickets to modify them via a predefined python script, and then optionally print them.
Is this possible via the trac api or would one have to make a whole new page and write that whole query functionality from scratch to get the tickets from the database?
I feel that this is not very clearly documented by Trac, so I hope there are some people with experience in plugin development for trac and/or agilo for trac.
The first thing that comes to mind is that ITicketManipulator is not called in batch modify events. You might be able to implement a solution using IRequestFilter. I'd need more information about how you plan to modify the tickets in order to give better advice.
I am in the middle of my personal website development and I am using python to create a "Comment section" which my visitors could leave comments at there in public (which means, everybody can see it, so don't worry about the user name registration things). I already set up the sql database to store those data but only thing I haven't figured out yet was how to get the user input (their comments) from the browser. So, is there any modules in python could do that? (Like, the "Charfield" things in django, but unfortunately I don't use django)
For that you would need a web framework like Bottle or Flask. Bottle is a simple WSGI based web framework for Python.
Using either of these you may write simple REST based APIs, one for set and other for get. The "set" one could accept data from your client side and store it on your database where as your "get" api should return the data by reading it from your DB.
Hope it helps.